We process and dispatch all orders on the same day. If you place your order between Monday and Friday before 4 PM, you can expect to receive it the next day. Orders placed over the weekend will be delivered on Tuesday. Our trusted delivery partner, FedEx, ensures fast and reliable shipping.

To request a change to your shipping address, please email us at and include your order details. We can only update the shipping address before your order is dispatched. Once your order has been shipped, any modifications must be arranged directly with FedEx using your tracking information.

Once your order has been dispatched, FedEx will send tracking details to you via email or text. Please remember to check your spam or junk folder, as occasionally our emails may end up there.

For customer support, please reach out to us at , including your order details. We strive to respond to all inquiries within 12 hours to ensure a prompt resolution. We are here 24/7

Once your order has been dispatched, FedEx will send tracking details to you via email or text. Please remember to check your spam or junk folder, as occasionally our emails may end up there.

No, we do not store any credit or debit card information on file. All payments are securely processed through Stripe, a globally trusted payment gateway that adheres to the highest industry standards for security and compliance. Refunds and transactions are handled directly through Stripe, ensuring your financial details remain protected.

All our Ceramic fan heaters are individually packaged with protective foam. If you order multiple items, we securely bundle the boxes together using tight zip ties to ensure safe and convenient delivery.

All our prices include VAT and the delivery charge, so there are no additional fees at checkout.

Currently, we only ship within the Germany and the United Kingdom, excluding Guernsey and Jersey.

We offer a 28-day return policy, but the item must be in resellable condition with original tags and packaging. If you have received an incorrect item, please contact us via email, and we will arrange a replacement for you.

If you have received an incorrect item, please contact us via , providing your order details. We will promptly arrange a replacement for you.

Please contact us via , providing your order details. We will promptly arrange a replacement for you. You can also contact FedEx regarding damaged goods been delivered.