Refund and Returns Policy
Last updated: 28 October 2026
28-Day Returns Policy
At BlazeLine, we want you to be completely satisfied with your purchase. We offer a 28-day return policy on all our PTC ceramic fan heaters and warm air blowers. If 28 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
Eligibility for Return
To be eligible for a return:
- The heater must be unused, in the same brand-new condition that you received it.
- It must be in its original retail packaging with all protective internal foam, instruction manuals, cables, and accessories intact.
- Proof of purchase (order confirmation or order number) is required.
1-Year Manufacturer Warranty
Every BlazeLine heater comes with a comprehensive 1-year manufacturer warranty covering manufacturing defects and electrical component faults. If your heater arrives damaged or develops a fault within the warranty period:
- Contact us immediately at or call 07459 294615.
- Provide your order number, heater model number (e.g. XH-5001, XH-1201, XH-1301, XH-2001), and photos or a video showing the issue.
- We will arrange a fast replacement or full refund without delay.
Refund Processing
Once your returned item is received and inspected by our warehouse team, we will send an email notification confirming receipt. If approved, your refund will be processed immediately via the original payment method (Stripe), typically reflecting in your account within 3 to 5 business days.
How to Start a Return
To initiate a return, please send an email to with the subject line Return Request – [Your Order Number], or use our Contact Us page.
